Reservation and cancellation policies at hotel Perelik 5*

Policy and terms for reservations

Every reservation will be confirmed when an advance payment of 50% of the reservation value is made and the amount is credited in the Hotel account within 3 calendar days after booking. In case the payment has not been made within the specified deadlines, the reservation will be cancelled.

Fully paymnet deadline terms:

EARLY BOOKINGS:

• Early bookings with 20% discount for Winter season including New Year shall be paid until 15.11.2023.
• Early bookings with 15% discount for Winter season, made from 16 Nov to 10 Dec shall be paid until 10.12.2023 (excluding New Year).

STANDARD BOOKINGS:

• Reservations for Winter season made after 11.12.2023 should be fully paid upon arrival at the hotel, during check-in.
• Reservations for New year holidays made after 16.11.2023 should be fully paid until 30.11.2023. Reservations made afterwards require 100% advance payment of the amount for the booking after confirmation.

In case the advanced or the final payments have not been made within the specified deadlines, the reservation will be automatically cancelled by the Hotelier and penalties will be applied according to the terms and conditions for cancellations.

Policy and terms and conditions for cancellations and penalties

EARLY BOOKING RESERVATIONS:

• Cancellations of confirmed reservations with Early bookings for Winter season made up to 14 days before the date of arrival are charged with 50% of the amount of the reservation as a penalty. After this period or in case of no-show on the day of check-in, the penalty is 100% of the amount of the reservation. For this purpose, the entire prepaid amount of the reservation shall be deducted as a penalty fee and the prepaid amount shall not be refunded.
• Cancellations of confirmed reservations with Early bookings for New Year period made until 30.11.2023 are charged with 50% of the amount of the reservation as a penalty. After this period or in case of no-show on the day of check-in, the penalty is 100% of the amount of the reservation. For this purpose, the entire prepaid amount of the reservation shall be deducted as a penalty fee and the prepaid amount shall not be refunded.

STANDARD RESERVATIONS:

• Cancellations of confirmed reservations for Winter season can be made without penalty up to 14 days before check-in. In case of cancellation of reservations after this period or in case of no-show of the tourists on the day of check-in, the penalty is 50% of the amount of the reservation and the entire prepaid amount of the reservation shall be deducted as a penalty.
• Cancellations of confirmed reservations for New Year period, made after 16.11.2023 can be made without penalty until 30.11.2023. In case of cancellation in the period 01.12.2023 until 10.12.2023, the penalty is 50% of the amount of the reservation. In case of cancellation of reservations after this period or in case of no-show of the tourists on the day of check-in, the penalty is 100% of the amount of the reservation and the entire prepaid amount of the reservation shall be deducted as a penalty.
• In case of early leaving or shortening of the stay of all or part of the guests within the reservation – amounts shall not be refunded, and the unused days on the reservations shall be accounted for as a penalty.
• Refund of amounts, when due by the Hotel, shall be made within 14 days from the date of cancellation.

*The Hotel shall reserve the right to change the Reservations and Cancellations Policy in case of legal changes or explicit instructions of the government authorities of the Republic of Bulgaria in case of Covid situation.

Conditions in case of Covid situation

• In case of pandemic conditions where a state of emergency or an emergency epidemiological situation is declared by the competent authorities in the Republic of Bulgaria, resulting in impossibility to enter the country, lock-down of individual towns and regions in the country, as well as affecting the region where Pamporovo Resort is located, due to which a ban on the provision of hotel services has been imposed or it has become impossible to implement the prepaid reservations, the hotel will compensate the relevant tourists. The same shall apply to cases where the country where the tourist resides and comes from imposes ban on leaving the country for the purpose of tourism. In general, these compensations shall be referred to as ‘Compensation for Covid Situation’.

Compensation for Covid Situation

1. In the event of a Covid situation where the free cancellation period has not expired, the customer can exercise all rights to free cancellation of the reservation. In this case and provided that all cancellation deadlines are met, the Hotel shall be required to refund the prepaid amount of the reservation within 14 days from the date of cancellation.
   
2. In case of a Covid situation and if the deadline for free cancellation of the reservation is expired, the customer shall be entitled to choose between one of the following options, provided that the Hotel should be duly notified in writing of the choice of that customer by the end of the emergency situation (lock down):
   
   a) To change the dates of stay for other dates convenient for the customer available for accommodation within 12 months from the date of the cancellation, using the prepaid amount of the reservation according to the current price conditions of the changed period.
   
   b) If the customer does not want to change the dates and does not want to use the service, that customer shall have to pay a penalty on the reservation in the amount of 50% of the reservation value, and the Hotel shall be required to refund the balance of the prepaid amount within 30 days after receipt of customer’s notification for the choice made.

The Hotel shall reserve the right to change the Reservations and Cancellations Policy in case of legal changes or explicit instructions of the government authorities of the Republic of Bulgaria in case of Covid situation.